Support

At any time, you can write to support@crystaloffice.com. We quickly respond to all questions submitted to this e-mail address in the order they are received. Messages are normally answered within 24 hours, excluding holidays.

Note: Make sure that your message contains a valid return address. In particular, be sure to remove the "anti-spamming" parts, if any, from your return address.

Note to AOL members: Make sure your AOL Mail Controls are not set to block Internet e-mail. If you have Internet e-mail blocked, you will need to update your AOL Mail Controls. To make this update, enter the AOL Keyword Mail Controls on AOL.

Please note that we provide customer support in English language only. You may wish to use the Google Translate service to translate your messages to English before sending them to us.

Problem Submission


Please e-mail to support@crystaloffice.com if you encountered an error. In your mail please specify:

• Which OS are you running?
• Software name and version (see the "About" dialog).
• Description of the problem (as much detail as possible so we can duplicate the problem).

Comments


It would be very helpful if you could take a minute to tell us what you think about our products and our services.
Please click here to post your comments. Thank you very much for your attention.

If you have any comments or questions regarding our software, first make sure that you are using the latest version.

Phone Support For Payment Related Issues


Share-It service of the Digital River company (payment-related issues only):

Customer Service USA (Language: English)

• +1 800 903-4152 (for calls within the U.S.)
• +1 952 646-5747 (for calls from outside the U.S.)

Customer Service Europe (Languages: German, English, French, Italian, Spanish, Portuguese)

• +49 221 31088-20

Forum


If you are user of any Crystal Office Systems' product we welcome you to our users forum, where you can discuss our products and services with other users.


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