FAQ: Product Purchasing
Is it safe to use my credit card on
the Internet?
All registrations use SECURE protocols. It is impossible for
a third party to intercept your credit card information. We use the industry standard Secure Sockets Layer (SSL) protocol for secure online commerce transactions.
Can I purchase your products without a credit card?
Yes, you can. We accept major credit cards (Visa, MasterCard/EuroCard, American Express, JCB, UK Maestro/Solo, and Discover). The credit card information may be submitted online (via a secure server), by mail, phone or fax.
In addition, we accept checks, purchase orders, PayPal, and direct bank(wire) transfers.
What exactly do you mean by "secure order processing"?
This means that when sending your credit card information via the
Internet, your Web browser will encrypt it first, and then send
it to the processing server in the encrypted form, so that your
credit card information cannot be read as it travels over the Internet.
We use the industry standard Secure Sockets Layer (SSL) protocol
for secure online commerce transactions.
Why do you ask me for my billing address?
Because the credit card processor requires to collect this information
in order to validate the credit card number you are submitting.
In a regular shop, when the credit card is physically present during
the transaction, the clerk can examine the card and your signature
on it, but in the online shops only your credit card number is available,
and the only way to verify it is to compare your billing address
that you have entered with the address on record with the bank that
issued your card.
We would like to stress that this information is collected for your
protection ONLY. We do not disclose your personal
information to any third party without your explicit permission.
Click here to see our privacy statement.
Even if you do not use your credit card, we are required to have
your address on record to be able to verify your license and confirm
your order, if necessary.
What do I get after I have registered a product of yours?
When you register (that is, purchase a license for continued use)
a product of ours, you get:
• A product key (sent by e-mail), allowing you to remove
"registration reminders" from the program and activate
some advanced features.
• FREE upgrades for one year.
• FREE customer support by e-mail.
How can I activate the purchased software?
Please click here to read step-by-step guide.
What is your upgrade policy?
We provide free upgrades to the updated versions of the same product that we may release within one year from the date of your purchase. For example, if you have purchased your license in March 2010, you may use your license key for all updated versions of the same product that we may release during the next year, up to March 2011 (both minor and major upgrades are covered by this offer). In other words, within one year after the purchase you get all upgrades to the product free of any charges. Simply download the setup file with the latest version, install it, enter your existing license key into it, and that's all.
If your one year of free upgrades has already expired, you can purchase the updated version at a discount: visit our online upgrade center and enter your existing licensing details into the form. Of course, you don't have to upgrade if you don't want to: you may continue using the version that you have purchased for as long as you like, if it works for you well enough, without paying any additional fees.
What is your return policy?
We are not happy if you are not happy with our software, so we offer 30-day money-back guarantee on every single-user software license, except as listed below. There is one obvious condition: you must remove the software from your computer. We may ask you to mail us a signed Letter of Intellectual Property Destruction in order to issue the refund.
Note: The CD-ROMs and shipping charges, if any, are not refundable. Licenses for more than 1 user or computer are not refundable: please feel free to try out the evaluation copies of our software before purchasing such a license. If you have made us an offer to purchase a product at a reduced price and we have accepted your offer, such order is not refundable: if you want to be eligible for the money-back guarantee, please purchase the product at its full price. Finally, if you have requested a refund, and then purchased that or any other product from us again, the second purchase is not refundable. Again, please try out the evaluation copies of our software before purchasing a license for the second time.
I lost my product key. Where can I find it?
Just visit our Product Key Request Form. Your key will be emailed
to the address we have on file.
Do you offer quantity discounts?
Yes, we do. Please click here for more
information.
