Crystal Office Systems

What options should I select/deselect to be able to open desktop shortcuts while winlock is protecting my system?

You should disable WinLock protection or turn Block desktop option off to access the desktop icons.

I need to have winlock active and still be able to access the desktop shortcuts/folders, block desktop is already inactive

Desktop shortcuts are not blocked when Block desktop is turned off. Also, you can make desktop shortcuts readonly. Please see Desktop icons protection topic in the help file.

problem solved, now when Winlock is active I can open the desktop shortcuts but cannot close the window, any suggestions on this?

Make sure that all options in System\System commands are cleared.

already tried that, problem still persists

Please send your settings profile to support@crystaloffice.com so we can duplicate the problem.
Use Main menu\Profile\Export command.