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Unable to print text

Posted: Thu Sep 24, 2015 2:05 pm
by DanMinto2644
Hi,

I am using a paid version of Maple Pro, 7.56. Very happy with the program, however, I am unable to print text. If I import a picture, this will print in colour or black and white (changing the default settings). If I have any text I have entered, it will not print out. I have changed colour of the font, paper colour, defaults, printers with no change.

If I export the documents, they don't export the colour, only the pictures.

I've read all the help files and this problem has not been solved. I hope this forum can answer this simple question.

Thanks

Dan

Re: Unable to print text

Posted: Thu Sep 24, 2015 3:42 pm
by support
Please install version 8.34

Re: Unable to print text

Posted: Thu Sep 24, 2015 8:15 pm
by DanMinto2644
Thank you, I'll update it and try tomorrow

Dan

Re: Unable to print text

Posted: Sat Sep 26, 2015 11:02 am
by DanMinto2644
Hi,

Disappointed that this new version requires a payment for printing to work. I can't check if it works properly as in the new 'Trial version, printing isn't allowed. I fail to see why I should pay to get a bug sorted.

Maybe I'll give OneNote a go.

Dan

Re: Unable to print text

Posted: Sun Sep 27, 2015 12:38 pm
by support
Try this one:
http://www.crystaloffice.com/files/arch ... pro805.exe

This version you can use for free.

Re: Unable to print text

Posted: Wed Sep 30, 2015 8:34 am
by DanMinto2644
Hi,

I've downloaded the new version and installed it, however, the screen still shows

'Your subscription to free upgrades has expired. Please upgrade.....or press "OK" to run Maple in trial mode.'

Do you have any other suggestions please?

Thanks

Dan

Re: Unable to print text

Posted: Wed Sep 30, 2015 4:49 pm
by support
Your key works fine with version 8.05.

Did you uninstall 8.34 before installing 8.05?

Re: Unable to print text

Posted: Wed Sep 30, 2015 5:30 pm
by DanMinto2644
Hi,

No, I didn't uninstall any of the previous versions of Maple. Should I try this?

Thank you

Dan

Re: Unable to print text

Posted: Thu Oct 01, 2015 1:11 pm
by support
Yes, you should uninstall 8.34 in order to downgrade.

Re: Unable to print text

Posted: Fri Oct 02, 2015 9:32 am
by DanMinto2644
Hi again,

Uninstalled version 8.34, version 8.05 installed. Still get this is in an evaluation mode. Still can't print, even old Maple documents I need to.

Any more suggestions please??

Regards,

Dan

Re: Unable to print text

Posted: Fri Oct 02, 2015 3:36 pm
by support
Please forward your license info to support@crystaloffice.com so we can check it.

Re: Unable to print text

Posted: Mon Oct 05, 2015 3:45 pm
by DanMinto2644
Hi,

What do I need to do to send you this licence information please?

Thank you

Dan

Re: Unable to print text

Posted: Mon Oct 05, 2015 4:53 pm
by support
I have sent you the correct license info.

Re: Unable to print text

Posted: Tue Oct 20, 2015 1:13 pm
by DanMinto2644
HI,

Apologies for the delay in replying, it is working fine now and printing. Thank you very much for all your help.

Regards,

Dan :D