Unable to print text

Maple and Maple Reader
DanMinto2644
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Unable to print text

Postby DanMinto2644 » Thu Sep 24, 2015 2:05 pm

Hi,

I am using a paid version of Maple Pro, 7.56. Very happy with the program, however, I am unable to print text. If I import a picture, this will print in colour or black and white (changing the default settings). If I have any text I have entered, it will not print out. I have changed colour of the font, paper colour, defaults, printers with no change.

If I export the documents, they don't export the colour, only the pictures.

I've read all the help files and this problem has not been solved. I hope this forum can answer this simple question.

Thanks

Dan

support
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Re: Unable to print text

Postby support » Thu Sep 24, 2015 3:42 pm

Please install version 8.34

DanMinto2644
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Re: Unable to print text

Postby DanMinto2644 » Thu Sep 24, 2015 8:15 pm

Thank you, I'll update it and try tomorrow

Dan

DanMinto2644
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Re: Unable to print text

Postby DanMinto2644 » Sat Sep 26, 2015 11:02 am

Hi,

Disappointed that this new version requires a payment for printing to work. I can't check if it works properly as in the new 'Trial version, printing isn't allowed. I fail to see why I should pay to get a bug sorted.

Maybe I'll give OneNote a go.

Dan

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Re: Unable to print text

Postby support » Sun Sep 27, 2015 12:38 pm

Try this one:
http://www.crystaloffice.com/files/archive/maplepro805.exe

This version you can use for free.

DanMinto2644
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Re: Unable to print text

Postby DanMinto2644 » Wed Sep 30, 2015 8:34 am

Hi,

I've downloaded the new version and installed it, however, the screen still shows

'Your subscription to free upgrades has expired. Please upgrade.....or press "OK" to run Maple in trial mode.'

Do you have any other suggestions please?

Thanks

Dan

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Re: Unable to print text

Postby support » Wed Sep 30, 2015 4:49 pm

Your key works fine with version 8.05.

Did you uninstall 8.34 before installing 8.05?

DanMinto2644
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Re: Unable to print text

Postby DanMinto2644 » Wed Sep 30, 2015 5:30 pm

Hi,

No, I didn't uninstall any of the previous versions of Maple. Should I try this?

Thank you

Dan

support
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Re: Unable to print text

Postby support » Thu Oct 01, 2015 1:11 pm

Yes, you should uninstall 8.34 in order to downgrade.

DanMinto2644
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Re: Unable to print text

Postby DanMinto2644 » Fri Oct 02, 2015 9:32 am

Hi again,

Uninstalled version 8.34, version 8.05 installed. Still get this is in an evaluation mode. Still can't print, even old Maple documents I need to.

Any more suggestions please??

Regards,

Dan

support
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Re: Unable to print text

Postby support » Fri Oct 02, 2015 3:36 pm

Please forward your license info to support@crystaloffice.com so we can check it.

DanMinto2644
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Re: Unable to print text

Postby DanMinto2644 » Mon Oct 05, 2015 3:45 pm

Hi,

What do I need to do to send you this licence information please?

Thank you

Dan

support
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Re: Unable to print text

Postby support » Mon Oct 05, 2015 4:53 pm

I have sent you the correct license info.

DanMinto2644
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Joined: Thu Sep 24, 2015 1:57 pm
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Re: Unable to print text

Postby DanMinto2644 » Tue Oct 20, 2015 1:13 pm

HI,

Apologies for the delay in replying, it is working fine now and printing. Thank you very much for all your help.

Regards,

Dan :D


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