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Advanced Support - not email

Posted: Thu Apr 10, 2008 6:23 pm
by poster
We have a large use, high priority user community for a major organization. As such, we need to have advanced support (i.e. not email) Do you offer 24 X 7 phone or dial in support? Can arrangements be made for this support type? Thanks

Posted: Fri Apr 11, 2008 9:35 am
by support
No, we do not offer 24x7 phone support.

Posted: Wed Apr 16, 2008 6:03 pm
by poster
can this be negotiated?

Posted: Wed Apr 16, 2008 6:52 pm
by support
We have no possibilities to provide 24x7 phone support.

Posted: Thu Apr 17, 2008 8:50 pm
by poster
how about an 8 hour phone support?

Posted: Fri Apr 18, 2008 8:44 pm
by support
Please forward your request to support@crystaloffice.com